ECDL - Module Seven
Information and Communication
Overview
This module is divided in two sections. The first section, Information, requires the candidate to understand some of the concepts and terms associated with using the Internet, and to appreciate some of the security considerations. The candidate shall also be able to accomplish common Web search tasks using a Web browsing application and available search engine tools. He or she shall be able to bookmark Web sites, and to print Web pages and search outputs. The candidate shall be able to navigate within and complete Web-based forms. In the second section, Communication, the candidate is required to understand some of the concepts of electronic mail (e-mail), together with having an appreciation of some of the security considerations associated with using e-mail. The candidate shall also demonstrate the ability to use e-mail software to send and receive messages, and to attach files to mail messages. The candidate shall be able to organize and manage message folders/directories within e-mail software.
Duration
1 day.
Course Content
The Internet
Concepts/Terms
- What is the difference between the World Wide Web (www) and the Internet?
- HTTP (Hypertext Transfer Protocol)
- URL (Uniform Resource Locator)
- Hyperlink
- ISP (Internet Service Provider)
- FTP (File Transfer Protocol)
- Web sites and URLs
- What is a web browser?
- What is a search engine?
- What are cookies?
- What is an Internet cache?
Security Considerations
- What is a protected site?
- What is a digital certificate?
- What is encryption?
- The dangers of surfing!
- Be very cautious about giving your credit card details over the Internet!
- What is a firewall?
First Steps with the Web Browser
- To open the Microsoft Internet Explorer
- The Microsoft Internet Explorer icons
- To close the Microsoft Internet Explorer
- What is a web site "Home Page"?
- To set a home (i.e. opening) page
- To display a specific web page
- To force a web page to display within a new window
- To stop a page downloading (once it has started downloading)
- What is web page refreshing?
- To refresh a page download
- To access the built-in tutorial
Adjust Settings
- To hide or display toolbars within the Microsoft Internet Explorer
- To set Microsoft Internet Explorer to not display images
- To set Microsoft Internet Explorer to display images
- To use the browser address bar to revisit URLs
- What is the history trail cache?
- To view the history trail
- To delete the history trail
Web Navigation
Accessing Web Pages
- To go directly to a Web page
- To activate an Internet link
- Navigating through a Web site
- Using the Back button
- Using the Forward button
- Completing a web based form
Using Bookmarks
- What is a favourite (bookmark)?
- To add a Web page to your favourites
- To open a bookmark (favourite)
- Organising Bookmarks
- To create a new folder within your favourites
- To organize your favourites
- To add a web page to a particular bookmark folder
- To delete or rename a bookmark
Web Searching
Using a Search Engine
- Examples of Search Engines
- Using keywords and phrases
- Don't use a single search word!
- Using + and " symbols to narrow your search
- To copy a web image from a web page to a document
- To copy a web address from a web page to a document
- To save a web page as a specific file type
- To download files from a web page to a document
Prepare Output
Preparation
- To preview a web page before printing
- To setup your page using Microsoft Internet Explorer
- To change your web page margins
Printing
- To print a web page
- To print selected frames within a framed Web site
- To print selected text on a web page
Electronic Mail
Concepts/Terms
- The structure of an email address
- The advantages of using email
- What is Netiquette?
Security Considerations
- What is Spam?
- Take care when dealing with unsolicited mail!
- What is a digital signature?
First Steps with E-mail
- To start Outlook using the Start menu
- To start Outlook using the icon on the Desktop
- The Microsoft Outlook Screen
- The Microsoft Outlook Bar
- The Microsoft Outlook Standard Toolbar
- To close Outlook
- The Inbox Folder
- To open the Inbox folder
- The Inbox Screen
- To select a message
- To check for new messages
- To read a message
- To print a message
- To delete a message
- To switch between open Message windows
- To close a Message Window
- What is the Microsoft Office Assistant?
- To display the Office Assistant
- To hide the Office Assistant
- "What is this" Help
Adjust Settings
- To remove an Inbox heading
- To add an Inbox heading
- To display or hide a toolbar
- Quick way of displaying/hiding toolbars
Messaging
Read a Message
- To flag a message
- To remove a flag mark from a mail message
- To mark a message as unread
- To mark a message as read
- To open an attached file
- To save a file attached to a message
- Reply to a Message
- To reply to the sender of a message
- To reply to the sender and all recipients of a message
- To set message reply options so that the original message is inserted, or not inserted
Send a Message
- To open the Inbox folder
- To create a new message
- To address an Email
- To use the Select Names dialog box
- To send a copy of a message to another address
- What is a blind carbon copy?
- To send a copy of a message to another address using blind carbon copy
- To set the message subject
- To spell check your message
- To insert a file into a message
- To open the Message Options dialog box
- To set message importance
- To set message sensitivity
- To reply to a message sent to a distribution list
- To forward a message
- Duplicate, Move, Delete
- EXTRA – Selection Techniques
- To select a word within the Message window
- To select a line within the Message window
- To select a paragraph within the Message window
- To select all text within the Message window
- To select text using the mouse
- To copy text to the Clipboard from a message
- To paste text from the Clipboard into a message
- To copy text from one message to another
- To cut text to the Clipboard from a message
- To paste text from the Clipboard into a message
- To move text from one message to another
- To copy text from another application into a message
- To delete text in a message
- To delete text to the left of the insertion point
- To delete text to the right of the insertion point
- To delete an attached file from a message
Mail Management
Techniques
- How to manage your emails
Using Address Books
- What is an address book?
- Create a new address list/distribution list
- To create a new address book distribution list
- To add an email address to a distribution list
- To remove an email address from a distribution list
- To add the sender of a message to your address book
Organising Messages
- To search for a message
- To search for a message by sender, subject or content
- To create a new mail folder
- To move a message to a different folder
- To sort the contents of the Inbox
- To delete a message
- To open the Deleted Items Folder
- To restore a message from the Deleted Items Folder
- To empty the Deleted Items Folder
- To automatically empty the Deleted Items Folder when you exit Outlook
Prepare Output
Prepare to Print
- To preview a message prior to printing
- To choose what to print