Performance Management
Overview
Successful managers are the ones that get the best out of their people. This involves creating opportunities, stimulating imagination, setting goals and developing skills to achieve maximum results.
Who Will Benefit?
Managers, team leaders, supervisors and those responsible for staff performance.
Objectives
Upon completion you will be able to:
- Improve the performance of your staff through meaningful appraisals.
- Identify and close performance gaps.
- Delegate to motivate and aid development.
- Improve your communication skills to enhance the performance of your team.
- Use coaching and feedback to turn staff potential into action.
- Turn around poor performance through positive engagement.
Duration
1 day.
Course Content
Outlining Performance Management
- What we mean by Performance Management
- Obstacles to effective performance
Setting Motivational Goals, Targets and Objectives
- Setting SMART individual objectives that match team and organisational needs
- Communicating clear performance expectations to staff
- Creating a motivational environment to foster achievement
Monitoring and Evaluating Progress
- Planning consistent and objective reviews of progress
- Structuring the review meeting
- Helping others to review their own progress and ask for appropriate assistance
Coaching and Feedback
- Providing regular specific feedback to encourage continued performance
- Knowing when, why and how to delegate
- Working with coaching techniques to bridge development needs
Handling Performance Issues
- Working through performance issues with staff
- Creating and communicating performance standards
Course Features
The course will feature discussion, exercises and role-plays to provide the opportunity to understand the process of performance management. You will examine successful coaching and feedback techniques and write an action plan for future success.
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