Negotiation Skills
Overview
With the right preparation, skills and strategy it is possible achieve 'win-win' outcomes when negotiating with colleagues and clients. This course will give you the opportunity to explore a framework for positive negotiating.
Objectives
Upon completion you will be able to:
- Plan a strategy in order to achieve your objectives.
- Follow the 'five stage' process of negotiation.
- Recognise and apply effective negotiation skills.
- Create 'win win' outcomes.
- Choose the right strategies for the right situation.
- Identify your own negotiating style and how to use it effectively.
- Communicate in a more persuasive manner.
Duration
2 days.
Course Content
Planning & Preparation
- Understanding the principles of success
- Knowing the skills you need
- Working with different types of negotiation
- Defining clear objectives
- Clarifying priorities and starting position
Presenting the Proposal
- Creating the right climate
- Timing and phrasing your objectives effectively
- Opening and proposing
- Choosing the right response
- Closing the deal
Negotiation Tactics
- Negotiating in groups
- Understanding and allocating roles
- Briefing the team
- Dealing with unhelpful behaviour
- Knowing when to compromise
Effective Communication Skills
- Reading and using body language
- Identifying the barriers to effective communication
- Expressing your ideas directly and confidently
- Developing more effective questioning and listening skills
Course Features
You will be given opportunities to try out your skills in situations that will increase your confidence. By practising the key stages of the negotiation process, you will identify the defining moments where choosing the right strategy can make all the difference.
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