Supervision, Leadership & Delegation Skills

Overview

Motivating and inspiring staff to reach their full potential is the greatest challenge for a leader. To be successful you need to examine your own leadership style and know when to adopt a different style.

Who Will Benefit?

Managers and team leaders looking to enhance their leadership skills and improve their personal effectiveness.

Objectives

Upon completion you will be able to:

  • Identify the skills and qualities of successful leaders.
  • Recognise your preferred leadership style.
  • Adapt your style to meet individual and team needs.
  • Encourage and maintain motivation.
  • Know why, when and how to delegate for high performance.
  • Understand the key steps to successful teamwork.
  • Recognise the difference between confrontation and criticism when giving feedback.
  • Plan and set effective objectives for yourself and the team.
  • Lead your team by example.
  • Communicate clearly and effectively.
  • Manage performance for best results.

Duration

2 days.

Course Content

Introduction to Core Skills and Key Responsibilities

  • The role of the leader and the key qualities for success
  • Understanding your objectives and responsibilities
  • Balancing demands and expectations of management and team

Establishing Direction and Planning Changes

  • Setting goals and knowing how best to achieve them
  • The importance of planning in increasing effectiveness
  • Using time management techniques to make improvements
  • The impact of change and how to plan for a positive outcome

Team Development and People Management

  • The key stages of team development
  • Influencing team work by identifying team roles and preferences

Delegation and Motivation

  • Developing people to excel in their roles
  • Linking the four stages of delegation to individual needs
  • Providing recognition and giving specific feedback
  • Dealing with difficult issues and performance problems confidently
  • Using techniques to handle tricky situations in a constructive way

Effective Communication

  • Identifying and evaluating your personal leadership style
  • Understanding the principles of clear communication
  • Recognising the impact of your communication
  • How to improve your communication style to get results

Course Features

This course is highly practical. Leadership theories and principles are explored using discussion, exercises and questionnaires.

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